Training Opportunities

AIRS Online Training

The national AIRS, in partnership with Essential Learning, is pleased to provide access to AIRS Online Training for all its members and for everyone working within the world of I&R.

AIRS Online Training allows staff to take courses at their own pace – and at the times most convenient to agency workload. You do not need to complete a course in a single session. You can return to it whenever time is available.

The AIRS courses, particularly “The Information & Referral Process” and “Introduction to Taxonomy and Indexing”, are excellent preparation for CIRS/CIRS-A and CRS certification examinations respectively. All AIRS courses feature final tests with questions written in the same format as those in AIRS Certification examinations. The completion certificate for online courses can also be used for re-certification purposes (i.e. a 3-hour course can provide 3 of the 10 training hours required).

Organizational (Management) Package

If an agency is interested in providing easier access to online training for all staff, you can also sign up for a management package that provides 24/7 access for all your staff (no credit cards needed!), an administrative tracking and reporting system, and the ability to create your own basic courses. This subscription price depends on the number of staff you have and the number of courses you want to access. Here’s some more details

AIRS I&R courses include:

  • Introduction to I&R 
  • Confidentiality 
  • Database Maintenance
  • The Information and Referral Process
  • Inclusions and Exclusions
  • I&R Crisis Intervention
  • I&R Customer Service
  • Disaster Preparation and Staff/Volunteer Management
  • Serving Military Personnel and their Families
  • Serving People with Mental Health Issues
  • An Overview for Resource Specialists
  • Introduction to Taxonomy and Indexing
  • Resource Database Style
  • Serving Young People
  • Working with Challenging Clients

    … with additional courses being added at a rate of about 3-4 per year. 

    Essential Learning, is the largest provider of e-learning services to the health and human services industry serving more than 400 organizations in 46 states, and AIRS members can also access their wide range of CEU-approved courses that cover general organizational issues as well as specialized human services. These courses include: 
  • Conflict Management 
  • Hiring and Developing Your Staff
  • Managing Teams
  • Overview of Suicide Prevention
  • People with Serious Mental Illness

Individual courses can also be taken on a “pay-as-you-learn” basis and are very affordably priced in the $15 to $30 range … there is also a 10% discount for AIRS members at the Enhanced and Premium Levels.

 I am now ready to go to AIRS Online Training!

(If you are new to the site, please read (actually, it might be better to print out) the instructions on
registering and selecting courses as the first time is a bit tricky. And unless you are using the Organizational Package, you will also need a credit card!) 


Illinois AIRS   201 E. Grove Street, Suite 200   Bloomington, IL  61701  

 Call toll-free 877.414.4054   Fax 309.827.7485